Customer relationship management (CRM) is a broad term that covers concepts used by companies to manage their relationships with customers, including the capture, storage and analysis of customer, vendor, partner, and internal process information.

Emergent-i has been implementing industrial strength CRM projects for its clients across the European continent since 2001.

Our consultants have expert tool knowledge in:

• Siebel CRM
• Siebel Analytics
• Amdocs Clarify
• SAP CRM
• E.piphany
• PeopleSoft

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